ProSecure Plus

What is Post-trauma Management?

The post-trauma benefit is offered on all options and provides cover for trauma and HIV exposure as a result of crime, and HIV exposure resulting from occupational injuries,e.g. needle-stick injury.

In the event that you are a victim of crime, you and your dependants will be entitled to immediate and follow-up trauma counselling. All counselling, whether telephonic or one-on-one consultations, are undertaken by registered psychologists.

Should it become evident during the initial call to the helpline that you could potentially be exposed to HIV infection, the psychologist handling the call will direct you to the appropriate HIV management personnel. Alternatively, you may call the HIV helpline directly. Post-exposure prophylaxis medication will immediately be dispatched to you. They will inform you of the process over the next three to six months, managing and monitoring your HIV risk and treatment.

The post-trauma benefit provides:

• 24-hour assistance
• Initial telephonic counselling immediately after the trauma occurs
• Two follow-up counselling sessions with a registered psychologist
• Immediate access to HIV exposure prophylaxis
• Initial and follow-up HIV testing
• 3-6 months HIV exposure management
• Also available in the SADC Region

Although it is recommended that you contact the helpline as soon as possible after experiencing trauma, this benefit can still be accessed within 14 days after the incident.

Follow-up investigations, treatment or consultations resulting from this benefit are not paid from this benefit but are funded from the relevant chronic, day-to-day or other benefits in terms of the rules, limits and protocols of the option the member has chosen.

Post-trauma assistance:

Counselling

• 0800 611 298

HIV

• 0860 906 090 (o/h)
• 071 786 4520 (a/h)

In all instances where Profmed members require emergency medical transport within South Africa, or members who are resident or working in the SADC Region, it is of vital importance that the emergency number is contacted to access such services. Rest assured that if your circumstances warrant emergency transport, on contacting the emergency transport number, an appropriate form of transportation will be despatched to you and Profmed will settle the full account with no capped limits.

How to obtain assistance within South Africa

• In emergencies where the member can communicate, simply dial 0861 776 363. The consultant receiving the call will guide you further.
• In an emergency where someone else calls an ambulance service other than International SOS, where a member is unable to contact International SOS due to the nature of the incident, International SOS must be informed within 48 hours of the incident. The account submitted by the ambulance service will be assessed by International SOS and paid in accordance with the protocols of the Scheme.

Emergency assistance requests from within the SADC Region

SADC Region refers to a group of countries in southern Africa, i.e. Angola, Botswana, Democratic Republic of Congo, Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Seychelles, South Africa, Swaziland, Tanzania, Zambia and Zimbabwe.

From within the SADC Region, please call +27 11 541 1225 for emergency medical assistance. If the circumstances permit, International SOS will arrange for a suitable, appropriate local emergency transport organisation to assist you or you will be referred to a local suitably equipped medical facility. If suitable facilities are not available where you are situated, appropriate emergency transport will be dispatched to evacuate you to the closest most appropriate facility.