International Travel Medical Assistance

When travelling outside South Africa, members have access to international medical cover knowing that all emergency and unexpected medical expenses are taken care of. This international cover includes cover in the SADC region and is provided by International SOS and underwritten by ACE Insurance Limited.

Members requiring medical assistance outside the borders of South Africa should call International SOS on the international emergency number +27 11 541 1225. If circumstances permit, International SOS will arrange for a suitable, appropriate, local emergency transport organisation to assist you or you will be referred to a local suitably equipped and appropriate medical facility. If suitable facilities are not available where you are situated, appropriate emergency transport will be despatched to evacuate you to the closest most appropriate medical facility.

Members on the Prosecure Plus, Prosecure, ProActive Plus and ProActive options are entitled to R5 million cover, while members on the ProPinnacle option are entitled to cover of R10 million. Cover is limited to a maximum travel duration of 90 days. At no additional cost, pre-existing conditions are covered for a travel duration of up to 31 days. Thereafter, pre-existing conditions buy-up cover is available

Cover must be activated by calling 011 541 1225. You will be provided with a policy document containing the terms, conditions and exclusions applicable.

Optional baggage and inconvenience cover may be purchased directly from ACE at the member's expense.

Multiply Wellness programme